Millennials are the key to your future profitability. As a successful SAP vendor, you need them to like you. Their approval will determine your success. Developing your software to suit their needs is not just a wise decision, it’s the only option.
You may be leery and think to yourself ‘they must not differ that much from Boomers.’ And yet, that couldn’t be farther from the truth. Think about this – Millennials grew up in the digital age; each with their own personal computer. In fact, according to Forbes, 74% of non-Millennials agree that Millennials offer different skills and work styles that add value to the workplace. And that’s because Millennials’ strengths lie in their tech-savvy, self-sufficiency. Their knowledge of technological tools and their ability to multi-task across all mediums is unique to their generation. Not only do they prefer to search answers online rather than asking a supervisor, but their subsequent ability to share their ideas is generally quicker than how long it takes most Boomers to answer an email.
Read these 5 strategies to secure Millennials adoption of your SAP system:
Tip #1 –Set Measurable Goals and Objectives
Set clear and succinct on-boarding objectives. As most introductions go, first impressions are crucial; especially when introducing your software to a Millennial, one who understands that user experience is paramount with customer satisfaction. They will judge your product by how easily integrateable it is and whether its functionality is relevant and efficient. Your approach to application demonstration should be well thought-out, and well in line with the expectations of Millennials- clear, engaging and relevant.
Tip #2 – Demonstrate the Value of Using SAP
As Millennials join and comprise a significant part of your team, it’s important that they understand the function of the SAP process and how their individual role comes into play. Simply providing them with instructions though, doesn’t cut it. Millennials don’t do paper. Instead, provide them with online guidance tools; toolsets that include videos, walk-throughs and specialized content help. This not only speaks their language but will undoubtedly prove effective and efficient as the learning process can be tailored towards their needs and skill sets.
Tip #3 – Evaluate Performance Levels
Evaluating employees is an essential resource for managers to measure performance levels. Implementing a software that tracks user performance is a simple solution, proving its value three-fold. First, during training itself, the manager can see the specific elements where a new employee is lost- helping to better understand the usability of the program while evaluating the skill set of their new hire. Second, the software enables managers to track if training objectives and goals have been met. Having measurable data to show employees leads to vital discussions on their strengths and weaknesses. Third, this tool can be beneficial year round, noting where one’s performance has grown, can help managers decide what assignments are best for which employees. Not to mention the ability for employees to measure their own growth, motivating themselves to set their own goals.
Tip #4 – Implement New Tools to Ease Adoption
Decision makers should research available and relevant toolsets for implementation, benefiting employees regardless of their generation. Newer tools address real-time needs and offer immediate solutions, such as when dealing with unsatisfied customers. Instead of an automated generic response telling the customer that their complaint was received and will be addressed within 48 hours, employees can search their issues immediately, through the use of Artificial Intelligence functionality. (Think Siri. Her response time is excellent).
Though Boomers may need to learn new functionalities, they will be forever grateful for the updated support, while Millennials will be pleased that their tech needs are met. Expedite the learning curve by adopting such tools as WalkMe, an interactive support tool that guides users through their work process, while even predicting their future needs to keep them focused on the work at hand and keep their workflow fluid.
Tip #5 – Constantly Reinforce Training
Reinforce the values of your company stressed during training through continuous feedback, allowing your employees to thrive without the expensive cost of interval training. Toolsets that feature personalized support for the user, allow him to focus on the tasks at hand, rather than getting stuck on one task with potential frustration. This not only reinforces what was learned during training, but how quickly he has adapted to the tools. Moreover, this proves to employees that you care about their work and their growth on a continuous scale. Increased software adoption rates and satisfying Millennials needs, will ultimately satisfy your clients’ needs too.
Adopting the relevant training approach is essential for both your company and employees. Effective SAP systems keep Millennials engaged and your business on a competitive edge- through its high adoption rates and low staff turnover, it enables a focused and steadfast team. These suitable toolsets, such as WalkMe will deliver on all accounts.
Click here to read an article on 3 Tips to Lower the Cost of Training Employees in SAP.