Understanding SAP OSS Notes

What are SAP OSS Notes?

Online Service System known in short as OSS is a term that SAP uses to describe its offer of online access to users to a business’ R/3 applications and data. From the year 2000, online Service System provisions have been combined in to SAPNet which currently offers both Web browser user interface and the R/3 user interface.

SAP OSS Notes is simply an online service for SAP whose portal offers updates in the different SAP modules and some latest information of SAP notes. The SAP notes are simply a correction of commands for bugs or problems that are often found within standard SAP programs. Whenever relevant notes aren’t found, SAP users have the option of logging the issue at the SAP helpdesk through OSS Notes. One thing to note however is that this service is not applicable to objects modified or developed by users. OSS Notes only provides for any existing lists of correction notes specifically for SAP objects of course considering the version as well as dates of release.

Where to Find OSS Service

The OSS service can be accessed through this SAP Service marketplace which is a collection of various portals for customers and even partners of SAP. The correction commands provided by the OSS can be carried out automatically by use of the transaction “SNOTE” or manually by carrying out the steps provided in SAP. OSS notes can be downloaded and are also available in the PDF format.

The transaction “SNOTE” which is also referred to as the note assistant has also been known to provide an automatic prompt of the specific OSS Notes that should be used in the SAP system. For one to log into OSS, a SAP Portal OSS Identification is required. The ID can be obtained by either registering online or through the SAP customer’s system administrator.

Finding the Relevant SAP OSS Note

There are techniques to use to actually find a relevant OSS note and in a quick way. This will help you implement a much-needed solution in the quickest way possible. However, the best option is correcting the issue yourself whenever it arises, because you are likely not to make any changes on the standard SAP coding to solve it. Debugging the problem yourself will enable you to properly identify the cause and promptly provide the SAP OSS Support with the technical details like the relevant program, class or method, function module and the exact position of the coding that caused the issue in the first place.

The internet is rife with information on these debugging techniques that can help you find the solution quickly. All you need to do is find a trusted source. However, if you are in no position to solve problems or even don’t understand the SAP system well enough to do so, the SAP support helpdesk is always ready to listen to you and follow up on your issue. The support system is usually prompt and you will not have to worry about the problem causing to much inconveniences especially if it is a show-stopping problem. The fact still remains that SAP OSS is a very efficient online system and SAP OSS notes are helpful.
 

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Marissa Hart is the Lead Author & Editor ShareMe. ShareMe is a blog focused on SharePoint Online. SharePoint Online delivers the powerful features of SharePoint without the associated overhead of managing the infrastructure.