Sap Jam onboarding is our topic focus in this section. How to use it? And what are the best practices for the onboarding process?
What Is Sap Jam Onboarding?
Sap Jam Onboarding is a process where the new user learns about the product and completes the setup. This is a simple process to guide the new user through the product.
Onboarding aims to give the user a solid understanding of how to use and benefit from a product.
How To Use Sap Jam Onboarding?
Sap Jam Onboarding is a simple process. A little bit of training for the new user, a little bit of explanation, and then a few steps of setup to let the user see how easy it is to use the product.
The onboarding process can be started after installation or sometimes during installation itself. A simple in-product message or email can tell the user. So that they should complete the onboarding process before being able to use the product properly.
Steps In Sap Jam Onboarding
Onboarding is a process that has 2-3 steps:
1: Introduce the product (how it works, what it does, why it is useful).
2: Explain how to use it (prime the users on how to use it). And there are many ways you can do this. You can add some popups inside your app explaining how to use it, or you can create some videos which show how to use it.
But make sure that these videos are short and crisp. And do not make too many.
Make sure that your users don’t leave your onboarding flow halfway through because of boredom. You may also take some help from other sources like blogs and third-party platforms.
3: Step by step guide through the setup. This step will help users understand all the features of your app and get them ready for exploring more.
You can do this in 2 ways:
- either by showing all the features at one go or by creating a flow where you can show each feature separately one by one. If your app has a lot of features then you should create an onboarding flow that shows all the features in one go.
So that way your users will get an idea about all the features and they can explore them later if they want to.
- If your app has fewer features then you should create an onboarding flow. Which shows each feature separately one by one. This way your users will remember how to use every feature when they explore them later.
So, this is all about Sap Jam Onboarding. You can do it similarly for your app as well. Setup right onboarding and you will be able to increase your retention rate.
When Is The Ideal Time To Start An Onboarding?
Onboarding is an essential part of the user experience. It helps new users to understand the product, use it and benefit from it. So the onboarding process is a good practice for any product.
The ideal time for onboarding comes after the installation of the app. After installation, users are eager to start exploring the app, so that’s the best time to tell them how to use it and how to benefit from it.
This way they get a good start towards using your app. And also they get a good impression of your app because of the onboarding process.
If you do not have an onboarding process. Then you should at least create some kind of help page where users can get some basic information about your app.
This will give them an idea of how to use your app and then they can explore it by themselves if they like it or not.